Nesto Hypermarket LLC and its subsidiaries, affiliates, group companies, and authorized service providers ("Nesto", "we", "our", or "us") respect your privacy and are committed to protecting your personal information. By using the Platform, you agree to the collection and processing of your personal information in accordance with this Privacy Policy.
1. Children's Privacy
The Platform is not intended for individuals under the legal age required under applicable laws. We do not knowingly collect personal information from minors. Parents or guardians who believe a child has provided personal information should contact us immediately.
2. Personal Information We Collect
Identity Information
- Full Name
- Gender
- Nationality
- Date of Birth
- Username
- Customer ID
Contact Information
- Mobile Number
- Email Address
- Residential, Delivery & Billing Address
Account Information
- Username & Password
- Loyalty Membership Information
- Wallet Information
Transaction Information
- Orders, Purchases, Refunds, Returns
- Payment Records
- Coupon & Loyalty Point Usage
Delivery Information
- Delivery Address
- GPS Coordinates
- Pickup & Collection Information
- Delivery Instructions
Technical Information
- IP Address, Browser & Device Information
- Operating System, App Version
- Cookies & Advertising Identifiers
Location Information (with consent)
- Real-Time GPS Location
- Background Location (for delivery tracking)
- Store Proximity Information
Customer Preference Information
- Language & Shopping Preferences
- Favorite Stores & Product Interests
- Marketing Preferences
Communication Information
- Customer Support Conversations
- Emails, Phone Calls, Chat & WhatsApp Messages
3. How We Collect Information
Directly From You
When you create an account, place orders, make payments, contact support, participate in promotions, submit reviews, or join loyalty programs.
Automatically
Through Cookies, SDKs, Pixels, Analytics Tools, Mobile Device Identifiers, and Website Tracking Technologies.
From Third Parties
Including Payment Providers, Delivery Partners, Marketing Partners, Social Media Platforms, Fraud Prevention Providers, and Loyalty Program Partners.
4. Purposes of Processing
Order Fulfillment
- Process purchases & deliver products
- Manage Click & Collect orders
- Process returns and refunds
Customer Support
- Resolve complaints & provide assistance
- Verify customer identity
Personalization
- Product & store recommendations
- Personalized offers & customized content
Loyalty Programs
- Award loyalty points, manage memberships & process rewards
Marketing (subject to preferences)
- Email, SMS, Push Notifications, WhatsApp & Promotional Offers
Security & Fraud Prevention
- Detect fraud, prevent abuse, protect accounts & verify transactions
Legal Compliance
- Regulatory obligations, tax requirements, law enforcement requests
5. Legal Basis for Processing
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Customer consent
6. Sharing of Personal Information
Group Companies
Nesto subsidiaries and affiliated entities.
Service Providers
- Logistics & Delivery Partners
- Cloud Hosting, Payment Gateways
- SMS, Email & Customer Support Providers
Business Partners
- Loyalty & Promotional Partners, Marketing Agencies
Government Authorities
Where required by law. We do not sell customer personal information.
7. International Data Transfers
Your information may be processed and stored in: UAE, Saudi Arabia, Bahrain, Kuwait, Oman, Qatar, India, and other jurisdictions where our service providers operate. Appropriate safeguards are implemented to protect personal information.
8. Data Retention
We retain personal information only for as long as necessary to provide Services, fulfill legal obligations, resolve disputes, and enforce agreements. Certain transaction records may be retained for statutory and tax compliance purposes.
9. Security
We maintain appropriate technical, organizational, and administrative safeguards including Encryption, Firewalls, Access Controls, Monitoring Systems, Security Audits, and PCI-DSS Compliance for payment processing. Despite these measures, no transmission method over the Internet is completely secure.
10. Cookies and Tracking Technologies
We use Essential, Analytics, Advertising, and Personalization Cookies to improve Platform performance and customer experience. You may manage cookie preferences through your browser settings.
11. Your Privacy Rights
- Access – Request access to personal information held about you.
- Correction – Request correction of inaccurate information.
- Deletion – Request deletion of personal information.
- Restriction – Request restriction of processing.
- Portability – Request transfer of information in a structured format.
- Withdraw Consent – Withdraw previously provided consent.
- Marketing Opt-Out – Opt out from marketing communications at any time.
12. Marketing Communications
You may receive communications via Email, SMS, Push Notifications, WhatsApp, and Phone Calls. You can unsubscribe at any time using available opt-out options.
13. Google, Meta and Third-Party Services
The Platform may utilize Google Analytics, Google Maps, Firebase, Google reCAPTCHA, Meta Platforms, and Advertising Networks. Use of these services is governed by their respective privacy policies.
14. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be published on the Platform and become effective immediately unless otherwise specified. Continued use of the Platform constitutes acceptance of the updated Privacy Policy.